Electro Bazaar Premier – Store Policies

📦 Return & Refund Policy

We strive for 100% customer satisfaction. If you’re not completely happy with your purchase, here’s how we make it right:

1. 14-Day Hassle-Free Return Window

You may return new, unopened, or defective items within 14 days of delivery.
For defective/damaged products, we offer a full refund or replacement at no extra cost.
Non-defective returns (change of mind, wrong size/color) are subject to a 10% restocking fee (unless the error was on our part).

2. Return Conditions

Products must be in original packaging with all accessories, manuals, and tags intact.
Proof of purchase (order number/invoice) is required.
Return shipping costs are covered by the customer, except for faulty items.

3. Refund Process

Refunds are processed within 3-5 business days after we receive and inspect the returned item.
Payments will be issued via the original payment method (or store credit upon request).

🔧 Warranty Policy

1. Standard Manufacturer’s Warranty

All products come with a 12-month warranty covering manufacturing defects.
Warranty does not cover accidental damage, liquid exposure, or unauthorized repairs.

2. Extended Warranty Options

Extend your coverage up to 24 or 36 months for select products (additional cost applies).
Special Cases: If a product is discontinued, we’ll offer a comparable replacement or refund.

3. Warranty Claims Process

Contact our support team with proof of purchase and a description of the issue.
If a defect is confirmed, we’ll arrange a repair, replacement, or refund.

💳 Payment & Pricing Policy

1. Secure Payment Options

We accept Cash on Delivery (COD), EcoCash, bank transfers, and major credit/debit cards.
All transactions are encrypted for maximum security.

2. Competitive Pricing Promise

We regularly monitor the market to ensure our prices are fair and competitive.
Found a lower price elsewhere? Submit a Price Match Request within 48 hours of purchase!

3. Price Match Guarantee

If an identical product (same model, condition, and warranty) is sold cheaper at a verified local retailer, we’ll match the price or refund the difference.

🚚 Shipping & Delivery Policy

1. Fast & Reliable Shipping

Orders are processed within 24 hours (Mon-Fri).
Standard delivery takes 3-4 business days (may vary by location).

2. Delivery Times & Fees

Express Shipping (3 to 5 days by AIR)- Additional fee applies.
Express Shipping (30 to 45 Days by SEA)– Additional fee applies.
Delays due to customs, weather, or logistical issues are beyond our control but will be communicated promptly.

📞 Customer Service Policy

1. Responsive Support Channels

Phone: 078 012 8193 / 86 13237523464 (Mon-Sun, 9 AM – 6 PM)
Email: support@electrobazaar.co.zw (Response within 24 hours)

2. Issue Resolution Timeline

General Inquiries: Response within 12 hours.
Complaints/Returns: Resolution within 1 working day.
Technical Support: Escalated to specialists if needed (may take up to 48 hours).

🌟 Our Commitment to You

At Electro Bazaar Premier, we stand behind every product and ensure a smooth, transparent shopping experience. If you have any questions, our team is always here to help!